Return and Refund Policy
Last updated: October 13, 2026
30-day returns
You may return unused items in original packaging within 30 days of delivery.
How to return
Email contact@fresmol.shop with your order number. We will send return instructions.
Refunds
After we receive and inspect the item, we refund the original payment method, usually within 5 to 10 business days.
Return shipping
Unless the item is faulty or wrong, return shipping costs are paid by the customer.
Damaged or faulty items
Contact us within 30 days of delivery with photos and we will replace or refund.
12-month warranty
Each unit has a 12-month limited warranty against manufacturing defects. It does not cover misuse, drops, liquid damage or normal wear.
Non-returnable items
Items damaged through misuse and items returned without contacting us first.