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Return and Refund Policy

Last updated: October 13, 2026

30-day returns

You may return unused items in original packaging within 30 days of delivery.

How to return

Email contact@fresmol.shop with your order number. We will send return instructions.

Refunds

After we receive and inspect the item, we refund the original payment method, usually within 5 to 10 business days.

Return shipping

Unless the item is faulty or wrong, return shipping costs are paid by the customer.

Damaged or faulty items

Contact us within 30 days of delivery with photos and we will replace or refund.

12-month warranty

Each unit has a 12-month limited warranty against manufacturing defects. It does not cover misuse, drops, liquid damage or normal wear.

Non-returnable items

Items damaged through misuse and items returned without contacting us first.